Terms and Conditions

Terms & Conditions

1. An eVISA is compulsory for Sri Lankan and other 33 Nationalities who needed a single and multiple journey to Malaysia for the purpose of tour subjected to the eligibility of nationality.
2. An eVISA for Tourist is valid for a country who needed visa for a single and multiple journey to Malaysia for the purpose of social visit subject to the eligibility of nationality.
3. An eVISA for Student is valid for a country who needed visa for a single journey to Malaysia for the purpose of study subject to the eligibility of nationality. Upon arrival in Malaysia, they are required to obtain their long – term pass.
4. An eVISA for Expatriate is valid for a country who needed visa for a single journey to Malaysia for the purpose of professional employment subject to the eligibility of nationality. Upon arrival in Malaysia, they are required to obtain their long – term pass.
5. An eVISA for Foreign Workers is valid for a country who needed visa for a single journey to Malaysia for the purpose of temporary employment subject to the eligibility of nationality. Upon arrival in Malaysia, they are required to obtain their long – term pass.
6. An eVISA for Dependent is valid for a country who needed visa for a single journey to Malaysia. Employment Pass holders are eligible to apply for a Dependent Pass for their spouses, children under 18 years of age and legally adopted children under 18 years of age. Upon arrival in Malaysia, they are required to obtain their long – term pass.
7. Applicant below 12 years old is compulsory to upload their Birth Certificate.
8. An eVISA Single Entry Visa (SEV) is only valid for a single journey to Malaysia within 3 months from the date of issuance, provided that the applicant’s passport remains valid and can stay up to 30 days in Malaysia.
9. An eVISA for Multiple Entry Visa (MEV) is valid for a country who needed a visa for multiple entry to Malaysia for these four (4) purposes (Business, Medical Treatment, Wedding Tourism and Fly & Cruise). An eVISA Multiple Entry Visa (MEV) is only valid for a multiple journey to Malaysia within 3 months and 6 months (subjected to your purpose of stay) from the date of issuance, provided that the applicant’s passport remains valid.
10. Applicants shall furnish the following proofs to the Immigration Officers at the Entry/Exit points:
    • Valid passport
    • Valid eVISA printout (eVISA Note)
    • Boarding pass/ ticket/arrival pass if applicable
    • Sufficient funds (Cash / Traveler’s Cheque / Debit or Credit Cards / e-Wallets recognized by Malaysian Government) to cover your expenses during your stay in Malaysia
    • Confirmed returned ticket if applicable
    • Proof of paid accommodation
    • Other supporting documents
11. All eVISA applications are considered on individual merit and the High Commission/ Embassy/Consulate has the right to seek additional information at any stage of processing. The fact that an application for a visa has been received by the eVISA system does not guarantee that the eVISA will be issued. High Commission/ Embassy/Consulate reserves the right to refuse an eVISA application without providing any reason whatsoever. Applicant shall ensure that they hold a valid Malaysia eVISA before their travel to Malaysia.
12. Applicants must ensure that all supporting documents image uploaded for the eVISA application such as passport photos, passport front pages, tickets, paid accommodation proof or other supporting documents are clear and viewable as per the specification provided. Any supporting documents image that is found to be not clear, blur, unreadable or does not meet the required specifications may result in an eVISA application rejection or denial of entry into Malaysia by the Immigration Officer at the entry/exit points.
13. An email notification regarding the eVISA application approval within 5 working days from the time of payment and complete submission has been made. This 5 working days processing period applies only for working days and, does not include weekends, public holidays, Malaysian holidays and approving location event holidays. The approval of eVISA is under the sole discretion by the Immigration Attaché.
14. The 5 working days processing time also does not include unforeseen or uncontrollable events including, but not limited to, system maintenance downtime, Internet Service Provider (ISP) equipment failure, host equipment failure, communications network failure, power failure, natural events or acts of war.
15.  For request document result, applicants must ensure they upload / re-upload the specified supporting documents as per requested by the High Commission / Embassy / Consulate immediately. The processing time will be reset back to 2 working days once the applicants have successfully uploaded the specified supporting documents. The High Commission / Embassy / Consulate can decide to request document for an eVISA application multiple times until the applicant uploads the correct specified supporting documents.
16. The eVISA applications will automatically rejected if the applicants failed to upload / re-upload the documents as per requested or failed to confirm the interview session exceeds 5 days from the requested date.
17. For request interview results, applicants must ensure to attend the interview session as per schedule date and time set by the High Commission / Embassy / Consulate to ensure the approval decision can be made accordingly.
18. Issuance or approval of an eVISA does not in any way guarantee the applicant the right to enter Malaysia. The entry is at the sole discretion of the Immigration Officer at the entry point. In case of denial of visa or entry into Malaysia by the Immigration Officer, Malaysian Visa Center shall in no way be liable to the applicant in any manner whatsoever.
19.  Applicant acknowledged that VISA Center does not involve in the visa assessment and decision-making process. The Malaysian High Commission / Embassies / Consulates in the host country have the authority to decide whether an eVISA will be issued or not, the type of eVISA to be issued as well as its validity, duration of stay and number of entries in accordance with Malaysia’s relevant laws and regulations.
20. Applicant must make their eVISA applications at an appropriate time before travelling to Malaysia. Under no circumstances will the VISA CENTER be responsible or liable for any delay of travel arrangement as a result of an applicant’s inappropriate action in regards to the time of submitting the visa application or the visa assessment result of the High Commission / Embassies / Consulates.
21. Inquiries to VISA CENTER is based on its unilateral understanding of applicant’s inquiries and the limited information known and mastered by it in order to provide assistance for its applicants for their visa applications. No matter what the circumstances are, it cannot be interpreted that VISA CENTER has made any promise or assurance, nor does it bear any other legal responsibility for the answers to applicant’s inquiries.
22. Applicants must ensure that all information furnished for the eVISA application is true and accurate. Any mistake found caused by the applicant himself or herself which resulted to the reissuance of an eVISA, the applicant acknowledges and agrees to re-apply and pay for a new eVISA application.
23. Applicants acknowledge and agree that under no circumstances will VISA CENTER be liable to them or anyone claiming through them for any indirect, incidental, special and / or consequential losses or damages of whatever nature or for loss or profits, loss of opportunity, loss of business or goodwill or interruption of business, whether arising out of or in connection with their application and / or any of the eVISA application services and whether or not relating to any act, error, omission or negligence by VISA CENTER or any officer, agent, employee and representative of VISA CENTER.